Pioneer State Bank merged with NuMark Credit Union on April 1, 2023 and our systems converged over the July 7th weekend. You and your family members now have full access to all of NuMark’s financial services. You may visit any of our branches plus you can now take advantage of:
If you haven’t already you will want to:
If you have any questions, please call us in Earlville at 815-246-8411 or Paw Paw at 815-627-2651 or Sublette at 815-849-5242. The same friendly faces are here and ready to serve you.
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If you were unable to join us Thursday, June 22nd for our Merger FAQ Town Hall Meeting, please click the image below to view the video recording of the meeting for anything you might have missed.
You will find out key things you need to know and listen to questions answered about the conversion set for July 7th weekend.
All of the branch locations you have come to know and love will remain open to serve you. We have no intention to close any locations in the foreseeable future. Beginning July 10, 2023, you will have access to an expanded branch network including nine additional NuMark locations and over 5,500 participating CO-OP shared branches nationwide.
Yes, Join us for Shred Day from 9:00 AM to 11:45 AM at the Earlville Branch. Shred up to two paper boxes of papers and electronics. The perfect time to get rid of old personal documents. Closed bags and boxes with lids only. Tube televisions, cloth or metal items, glass, monitors, and clothing are not accepted.
Yes, Pioneer State Bank branches will close at 3:00 PM on Friday, July 7th to allow time for the conversion process.
Yes. Member savings will be federally insured to at least $250,000 by the National Credit Union Administration. To learn how to gain more coverage, visit https://mycreditunion.gov/insurance-estimator.
Yes. Both organizations are committed to providing high levels of service for members and this will continue to be a focus for the combined organization.
Lloyd Fredendall is the President and Chief Executive Officer. Lloyd has been the President & CEO of NuMark Credit Union since the merger between the NuMark and NorthStar Credit Unions on January 1, 2021. Prior to the merger Lloyd spent forty years working in the financial institution arena, thirty as the President & CEO of NorthStar Credit union. He has served on numerous Chamber, CUSO, charitable, and credit union industry organization Boards of Directors over the years.
Upon graduation from Northern Illinois University in DeKalb, Illinois with a Degree in Finance, Lloyd began his career as a Bond Underwriter for troubled Banks and Savings and Loan Associations. He then moved on to the Federal Home Loan Bank of Chicago as a Field Examiner during the Savings and Loan Crisis, where he served as both Examiner-in-Charge and Assistant Examiner on Savings and Loan regulatory and safety and soundness examinations across the United States.
Lloyd became involved in the credit union industry when he accepted a position at the State of Illinois Department of Financial Institutions (DFI), Credit Union Division. Serving as both Assistant Supervisor & Acting Supervisor of the Credit Union Division, his responsibilities included the oversight of all Field Examiners and was charged with oversight of the regulation, supervision, and examination of all Illinois State Chartered Credit Unions. Lloyd left the Department of Financial Institutions to become President of the NaperTech Federal Credit Union which after converting to a State of Illinois charter changed its name to NorthStar Credit Union.
The Pioneer State Bank branch locations will be closed after 3:00 PM on Friday, July 7th and Saturday, July 8th.
Starting on Monday, July 10th. We can’t wait to assist you.
Between the purchase date, April 1, 2023, and the conversion date of July 10, 2023, Pioneer State Bank customers will continue to visit Pioneer State Bank branches, and NuMark Credit Union members will continue to visit NuMark Credit Union branches, just like always. We will send communications leading up to the system conversion and will let you know when you have access to all thirteen branches.
They become part of the NuMark Credit Union family. You’ll talk with the same helpful team members on the phone and see the same friendly faces in our branches.
At NuMark Credit Union, our mission is to enrich the financial lives of our members. As a member of the NuMark Credit Union family, you can expect to receive the same great level of personalized service you have come to know and love, while experiencing an expanded suite of products and services to help you do more with your money.
NuMark Credit Union
Please refer to the mailing sent to you on May 20th regarding changes effective as of July 18th and all of your new account disclosures. A sample of these letters is also available on the merger webpage.
At the legal purchase date, April 1, 2023, both organizations will continue to serve you “business as usual” at our individual branch locations, and you will continue to access your accounts in the same way you always have. It’s important to note that the same team members that serve you today will continue to do so.
Right now, you’ll continue to manage your accounts the same way you always have. At this time, there is no change to your account number, and you’ll have all the same services you had before the purchase. We will have more details and instructions later.
We will be sending regular communications to keep you apprised of all important information. Keep an eye on your email and mail for more details. If you need to make any changes to your contact information, please send a message via online banking or stop into your nearest branch.
A credit union is a not-for-profit financial cooperative that is owned and operated by its members. Members of a credit union share a common bond, also known as the credit union’s “field of membership.” Like banks, credit unions accept deposits, make loans, and provide a wide variety of other financial services. Profits made by credit unions are returned to members in the form of reduced fees, higher savings rates, and lower loan rates.
Once the merger is complete, our newest members from the Pioneer State Bank will be able to take full advantage of NuMark’s financial services including Free Checking with Rewards, Instant Issue Debit Cards, Debit Card Controls, Free Mobile/Online Banking, Member Bonus Rewards, 55,000+ Surcharge Free ATMs Worldwide, and 5,600 Shared Branch Locations Nationwide.
Effective as of 5/15/23, Mortgage Servicing of escrow loans from Pioneer State Bank were transferred to Midwest Loan Services. All transferred mortgages are active online, and borrowers can access their accounts online from https://www.midwestloanservices.com/. All payments should be mailed to NuMark Credit Union/Midwest Loan Services, P O Box 209, Hancock, MI 49930. Please email PSB Loan Servicing PSBLoanServicingXfr@numarkcu.org if you have any questions.
No, Online Bill Pay access ends at approximately 7:00 AM on Friday, June 30th. Be sure to collect any information you need from the bill pay system during the month of June. Neither Pioneer State Bank nor NuMark will have access to this information after June 30th. Consider saving/printing payee information (account number, payment address, payment date), statements proof of payment or any other information you may wish to retain.
Online and Mobile Banking will be taken offline the afternoon of July 7, 2023. Please print your account history, statements, recurring transfers, or any other information you wish to retain before July 7th .
Payments scheduled through July 7th will be paid. Payments that are pending or scheduled after July 7th will be cancelled. Please be sure to schedule all your payments to be made prior to July 7th.
Online Bill Pay access ends at approximately 7:00 AM on Friday, June 30th. Be sure to collect any information you need from the bill pay system during the month of June. Consider saving/printing payee information (account number, payment address, payment date), statements proof of payment or any other information you may wish to retain. Neither Pioneer State Bank nor NuMark will have access to this information after June 30th.
Consider saving/printing payee information (account number, payment address, payment date), statements proof of payment or any other information you may wish to retain. Online Bill Pay access ends at approximately 7:00 AM on Friday, June 30th. Be sure to collect any information you need from the bill pay system during the month of June. Neither Pioneer State Bank nor NuMark will have access to this information after June 30th.
Payments that are pending or scheduled after July 7th will be cancelled. Please be sure to schedule all your payments to be made prior to July 7th.
Yes, Online Bill Pay access ends at approximately 7:00 AM on Friday, June 30th. Be sure to collect any information you need from the bill pay system during the month of June. Consider saving/printing payee information (account number, payment address, payment date), statements proof of payment or any other information you may wish to retain. Neither Pioneer State Bank nor NuMark will have access to this information after June 30th.
If you have an active Pioneer State Bank debit card, your NuMark debit card will arrive sometime during the week of June 18th or June 26th.
Your NuMark Debit Card will begin working between 3:00 AM and 6:00 AM on Monday, July 10th. Your Pioneer State Bank debit card is no longer active, so you can properly destroy this card or bring it to a branch location for proper destruction.
Activate your NuMark debit card and set your PIN number upon receipt. Keep your NuMark Visa debit card safe until Monday, July 10, 2023, when your card is linked to your NuMark checking account.
Any NuMark CU ATM, Allpoint ATM, or CO-OP ATM can be used without an ATM fee.
If it is after the week of the June 26th and you haven’t received your debit card, visit us on or after July 10th and we will issue a new card for you on the spot.
Yes, Pioneer State Bank debit cards will be functional during this time.
Yes! On or after July 10th, register for mobile banking using the NuMark Credit Union Mobile App. Be sure to register for Card Controls so that you can receive real-time transaction alerts and have the ability to turn your card off if it is lost.
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